What We Expect From You...

Exceptional Customer Service

Ensuring a high level of customer satisfaction and the creation of a broad base of repeat clientele. The goodwill and repeat business is of mutual benefit to all Associates within the network.

Ethical Business Practices to ensure that customers receive full value for their expenditures and advertise the business among their friends. Keep potential complaints to a minimum, maintain and enhance the image of all SURE stores.

Efficient Management and Marketing. Train and monitor employees to maintain efficiency, productivity and exceptional customer service levels. Follow through on and implement marketing calendar and guidelines regardless of sales volumes.

Adherence to Minimum Standards including maintenance of clean, tidy and well organized business premises, timely and efficient turnaround of all work, attention to detail and a commitment to maintain job delivery schedules to customers.

Ongoing Training in existing, updated and new operational methods, familiarity with all features of on-site equipment, review of feature articles and other literature from SURE Global Associates.

Fiscal Responsibility to ensure receivables are controlled and collected in a timely manner, that payables are settled promptly, and that the budgeted overhead is maintained.